Privacy Policy
Last Updated: January 15, 2025
At Save-game, we understand that your personal information matters deeply to you. This privacy policy explains exactly how we collect, use, store, and protect your data when you use our financial analysis education platform. We're committed to transparency and giving you complete control over your information.
Privacy Questions?
Email: support@save-game.com
Phone: +61 407 325 209
Address: 68 Regatta Cres, Douglas QLD 4814, Australia
Information We Collect
Personal Information You Provide
When you register for our courses or contact us, we collect information you voluntarily share with us. This includes your name, email address, phone number, and educational background relevant to financial learning.
- Contact details like name, email, and phone number when you register
- Educational background information to personalise your learning experience
- Payment information processed securely through third-party payment providers
- Communication preferences and feedback you provide
Automatically Collected Information
Like most educational platforms, we automatically collect certain technical information when you use our website. This helps us improve our service and ensure everything works smoothly for you.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Browser and device information | Ensuring compatibility and optimal performance | 2 years |
| Usage patterns and navigation | Improving course content and user experience | 2 years |
| Course progress and completion data | Tracking your learning journey and achievements | 7 years |
How We Use Your Information
We use your information primarily to deliver excellent financial education services and support your learning journey. Here's exactly how we put your data to work for you:
Your learning progress and preferences help us customize your experience and suggest relevant content that matches your skill level and interests.
- Delivering course materials and tracking your educational progress
- Sending important updates about your enrolled courses and upcoming sessions
- Providing technical support and answering your questions
- Improving our educational content based on student feedback and usage patterns
- Complying with Australian educational and business regulations
Your Privacy Rights Under Australian Law
Under the Australian Privacy Principles, you have significant control over your personal information. We make it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Information
Ask us to fix any incorrect or outdated information in your account or learning records.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while maintaining your access to essential course materials.
To exercise any of these rights, simply email us at support@save-game.com with your request. We'll respond within 5 business days to confirm receipt and provide a timeline for completion.
Data Sharing and Third Parties
We believe in minimal data sharing and only work with trusted partners who meet our strict privacy standards. Here's exactly who we share information with and why:
Essential Service Providers
- Payment processors for secure handling of course fees and refunds
- Email service providers for course communications and support messages
- Cloud hosting services that store your course progress securely
- Analytics tools that help us understand how to improve our courses
Legal Requirements
We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our students and staff. This happens rarely, and we'll notify you unless legally prohibited.
Security Measures
Protecting your information is fundamental to everything we do. We've invested in robust security measures and regularly update our practices to stay ahead of potential threats.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Secure, encrypted storage of all personal information and learning records
- Regular security audits and penetration testing by independent experts
- Multi-factor authentication for staff access to student information
- Automated backup systems with encrypted storage in multiple locations
Administrative Protections
Our team receives regular privacy training, and access to student information is limited strictly to those who need it to provide your education services. We maintain detailed logs of who accesses what information and when.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Here's our specific retention schedule:
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and completion records | 7 years after completion | Educational record-keeping requirements |
| Payment and billing information | 7 years | Australian taxation laws |
| Marketing communications preferences | Until you opt out or 3 years of inactivity | Ongoing communication consent |
| Website usage and analytics data | 2 years | Service improvement and security |
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods.
International Data Transfers
While Save-game operates from Australia, some of our technology partners may store data on servers located overseas. When this happens, we ensure these transfers meet Australian privacy standards.
All international data transfers are protected by appropriate safeguards including contractual protections, adequacy decisions, or other measures recognised under Australian privacy law.
Cookies and Tracking
We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform. You can control these through your browser settings.
Types of Cookies We Use
- Essential cookies that keep the website functioning and secure
- Preference cookies that remember your settings and choices
- Analytics cookies that help us understand usage patterns (you can opt out)
We don't use advertising cookies or sell your data to marketing companies. Our tracking is focused solely on improving your educational experience.
Changes to This Policy
Privacy laws and our practices evolve over time. When we make changes to this policy, we'll notify you through email and display a notice on our website at least 30 days before changes take effect.
Significant changes that affect how we use your information will require your explicit consent before implementation.
Privacy Complaints
If you believe we've mishandled your personal information, please contact us first so we can resolve the issue directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
We take all privacy concerns seriously and will investigate complaints promptly and thoroughly. Most issues can be resolved within 30 days through direct communication.